M & L Art Furniture Makers Ltd. M & L Art Furniture Makers Ltd.
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  Thursday, December 14th, 2017

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Frequently Asked Questions

Last Updated - July 1, 2005

  • How come the website doesn't display properly with my browser?
    We have made the website according to the current standards. Therefore, it is recommended that you get the latest version of the browser your using. We have tested and it works with Internet Explorer 5.0/5.5/6.0 and Firefox 1.0.

    Best viewed with Firefox 1.0 (Recommended) or Internet Explorer 6.0 at 800x600 resolution or higher
    Get Firefox 1.0Get Internet Explorer 6.0

     
  • How come I can't find a particular product by Product Number?
    There could be two reasons for this:
    1) The product is restricted from anonymous and/or guest view. Only existing customers are allow to view it.
    2) We are reserving the web space for newer products in the future. Older products are not on the website, but they can still be ordered if available. If we re-stock older products, we will later add them to the website.
     
  • How do I login to see more products in the Online Catalogue?
    To login, you must first register with us using our Online Catalogue Registration Form Please note that we are strictly a wholesaler. Potential customers are required to send us a copy of Business ID.
     
  • Will there be online ordering?
    Currently we are not planning to allow online ordering due to some issues. However, we are not eliminating it from future updates.
     
  • I would like to see some other features on your website.
    You may e-mail our webmaster using our Online Feedback Form and give us comments, feedbacks, and suggestions.
     
  • How do I request for a hardcopy catalogue?
    You may request for a catalogue with our Online Catalogue Request Form. Also, you may fax or e-mail your catalogue request to us, along with a copy your vendor permit, business license or sales tax registration as a proof of business identification. See "Contact Us" for our fax number and e-mail address.
     
  • Where are the products made?
    All products are Made in China.
     
  • There are problems with the wooden products. What can you do about it?
    All wood products are made of natural wood, which may contract or expand due to sudden change of temperature. They are carefully checked and packed before shipment and will stay in good condition under normal room temperature. We are not responsible for any improper care that causes damage and deformation to our products.

    Because the products were made in China, minor contraction or expansion of the wood may still occur. This condition, because its natural occurence, does not consider as 'damaged', and will not be covered by our Return Policy. Made in China.
     
  • How come the products arrive without candle/plant/batteries/ accessories shown in picture?
    • All Candles shown in pictures, unless specified, are not included with Candle Holders
       
    • All Plants are not included with Vase/Planters
       
    • Batteries are not included with all Clocks or any battery operated items
       
    • Light Bulbs are not included with all Lamps
       
    • All other accessories shown in pictures are not included with the product unless explicitly specified

     
  • How do you usually ship the products?
    The method of shipment depends on the combined size of the shipment. In most cases, parcel-size packages will be shipped by Canpar to Canada locations and UPS to U.S. locations. For large shipments that require skids, they will be shipped by trucking companies. Canada locations are shipped with Group VA, Speedy Transportation, Clarke, or Maritime-Ontario, while U.S. locations are shipped with Yellow Transportation or ESTES Express Line. Customers can also request for specific shipping method of their choice (if they have special discounts/deals with certain shipping companies). If there is no request for specific shipping methods, the one with lowest shipping cost will be chosen.
     
  • What should I do if I received a damaged item?
    With each shipment received, please check immediately and thoroughly all the items received against the Invoice included in the shipment. Also check each item carefully for any possible damages incurred during shipping. If you happen to receive an item that is damaged, you must fax us a damage claim within 5 days of receiving shipment. Please include the Invoice Number, your Company Name and Customer Number, Your Contact Name, Contact Phone Number, and a brief description of the damage incurred. Our customer service personnel will contact you regarding the damages, discuss for possible fixes, and will give you instructions if a product return is required.